ISO 20000 CERTIFICATION
Why is ISO 20000 certification required for my organization?
ISO 20000 certification provides a structured framework for ITSM that enables organizations to identify and manage risks, improve service quality, and align IT services with business objectives.
Benefits of ISO 20000 Certification
- Improved service quality and consistency
- Better communication and collaboration between teams
- Enhanced customer satisfaction and loyalty
- Increased efficiency and productivity
- Reduced incidents and service disruptions
- Improved management of resources and costs
- Enhanced risk management capabilities
- Improved alignment of IT services with business objectives.
ISO 20000 Certification prerequisite
These prerequisites include identifying the scope of the IT service management system, establishing a management system that conforms to the ISO 20000 standard, and conducting internal audits to ensure compliance. Additionally, the organization must ensure that its service management system is in line with customer requirements and continually improves to meet changing business needs.
How foster consultants can help you get this certification?
We offer comprehensive consulting services, including gap analysis, documentation development, process mapping, training, and internal audit support. Our consultants have a deep understanding of the ISO 20000 standard and can guide organizations through the entire certification process, ensuring a smooth and efficient certification journey.
FOSTER CONSULTANTS (DUBAI)
Office land Building. Block No.02, Office No.14.
Third Floor Next to kalyan Silk, AL KARAMA,
DUBAI – UAE.
971 55 8181829
rama@fosterms.com
FAQ
ISO 20000 is a standard that provides a framework for service management, while ITIL is a set of best practices for IT service management. While there is some overlap between the two, ISO 20000 is a more comprehensive framework that covers a wider range of service management processes.
The time it takes to get ISO 20000 certified can vary depending on a number of factors, such as the size and complexity of the organization, the readiness of the organization’s processes, and the availability of resources to support the certification process. On average, it can take several months to a year or more to become certified.
No, ISO 20000 certification can be applicable to any organization that provides IT services, regardless of the industry. This includes government agencies, healthcare organizations, financial institutions, and more.
Yes, ISO 20000 is designed to be integrated with other management systems, such as ISO 9001 (quality management) and ISO 27001 (information security management). This can help organizations achieve a more holistic and coordinated approach to their business operations.
ISO 20000 certification can provide several benefits for small businesses, such as improved service quality, increased customer satisfaction, enhanced efficiency and productivity, and better risk management. It can also help small businesses to compete more effectively with larger organizations and gain a competitive advantage in the market.